# A spa card that actually shows up at reception.

> Relaxation is the point. Asking someone to keep a plastic membership card breaks it. Easy Loyalty puts a branded pass in Apple Wallet or Google Wallet, credits cashback on a massage or facial, and can fill midweek openings with one lock-screen line.

Source: https://easyloyalty.app/use-cases/spas

**Spa loyalty program** — A spa loyalty and membership pass in Apple Wallet or Google Wallet. Cashback on treatments, lock-screen reminders for midweek slots, no plastic card to forget.

## Visits are far enough apart that paper never survives.

A client who comes twice a year cannot be asked to remember a card. The phone they used to pay is still in the bag when they return.

- Plastic VIP cards live in a drawer at home. Wallet passes live with payment cards.
- Packages and single treatments have different tickets — cashback scales, stamps often do not.
- Empty midweek rooms are inventory you cannot store. You need a quiet channel to the people who already trust you.

## Premium on the outside. Simple at the desk.

Reception already handles the book. The pass is one extra scan, not a new ritual.

### Play 1: Cashback that feels like a house account

5% on a $110 massage is $5.50 waiting for the facial. The pass looks like a membership card; the math is just a percentage.

> Reception: “They see the balance while we're booking the next hour. It answers 'should I add the upgrade?'”

Retail and upgrades have a number sitting on the phone.

### Play 2: Fill the rooms that would stay dark

A cancellation at 2pm is a lock-screen note to pass holders, not a hopeful Instagram story.

> Lock screen: “Midweek slots are open — book a massage and put your cashback toward it.”

The people who already chose you hear about the gap first.

### Play 3: Skip the agency Wallet project

Spa groups often get quoted a custom Apple Wallet build. This is a form: logo, colours, rate. Certificates are ours.

> Owner: “The agency deck was 40 pages. This was live before the next facial.”

The pass looks expensive. The project is not.

## Between today's appointments.

1. **Brand the pass** — Logo, calm colours, cashback rate. The preview is the Apple and Google pass.
2. **QR at reception** — After checkout, while they are still in the robe-and-tea window. Email code, add pass.
3. **Scan the amount** — Treatment total, or the number you want to reward. The pass updates before they leave the building.
4. **Midweek and overdue nudges** — Inactivity around 60 days. Optional birthday. Manual broadcast only when a room is actually empty.

## FAQ

### Can this replace our membership cards?

It can replace the plastic object. If membership is a billed entitlement in another system, keep that system and use Easy Loyalty for the visit rewards — or run cashback as the membership perk. We do not bill members on your behalf.

### Is it on-brand enough for a spa?

You control logo, colours, and optional strip imagery. It is a real signed Wallet pass, not a PDF. Change the design later and existing passes refresh.

### Do therapists need accounts?

Only people who should scan need a login. Staff role can earn and redeem; owner and admin see everything else. Reception-only is a common setup.

### Do my customers need to download an app?

No — that's the whole point. Your loyalty pass goes straight into Apple Wallet or Google Wallet. Customers scan a QR code, tap "Add to Wallet," and they're done. Zero friction.

### How do customers earn rewards?

Pick the model that fits your business. Cashback: set a percentage (e.g. 10%) and every purchase adds that much to the customer's wallet balance to spend next time. Stamps: one stamp per visit, and a full card (you choose how many) unlocks a reward like a free coffee. Either way it's recorded with a scan and shows on the pass instantly.

### Does it work on Android too?

Yes! We fully support Google Wallet alongside Apple Wallet. Android users scan the same QR code and add the pass to Google Wallet — same seamless experience on both platforms.

### How long does it take to set up?

About 30 seconds. Sign up, enter your business details, choose cashback or stamps, and your QR code is ready to print. No technical knowledge required.

## Related

- [https://easyloyalty.app/use-cases/apple-wallet-loyalty](https://easyloyalty.app/use-cases/apple-wallet-loyalty)
- [https://easyloyalty.app/use-cases/beauty-salons](https://easyloyalty.app/use-cases/beauty-salons)
- [https://easyloyalty.app/use-cases/cashback](https://easyloyalty.app/use-cases/cashback)
- [https://easyloyalty.app/use-cases/lock-screen-offers](https://easyloyalty.app/use-cases/lock-screen-offers)